ERP INTEGRATION SERVICES
What are ERP integrations?
In simple terms, ERP integration interconnects an ERP software with other applications, business processes and data sources that are being used in conjunction with the primary ERP software. This integration provides a streamlined and real-time view of data that comes from both the primary ERP business management software and other 3rd party applications. When a company operates on multiple systems, it can quickly become a tedious task to trace back to its origin, therefore having a robust ERP integration is a must for improved business operations
MOST COMMON ERP integrations?
An ERP (Enterprise Resource Planning) business application system is also regarded as a single source of truth as it generally holds crucial company data such as customer information, product info, sales orders, purchase orders etc. If some of these integrations are carried over by other systems, integration becomes more than necessary. Below we will be looking at some of the most common and demanded ERP business software integrations that can improve business processes by ten folds!
1. CRM - ERP INTEGRATION
The Sales team may primarily use CRM (customer relationship management) software to manage their sales and marketing while focusing on cross-selling and upselling activities for exceptional customer experience. A CRM software holds crucial customer information however its integration with an enterprise resource planning system aids in streamlining the order management, fulfillment, and shipping activities as per the customer orders in real-time.
Some common CRM – ERP integrations are:
Salesforce - Netsuite
Microsoft Dynamics CRM – NetSuite
SugarCRM - Netsuite
Hubspot - Netsuite
Zoominfo - Netsuite
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2. Ecommerce - ERP INTEGRATION
The pandemic has forced many customers to adopt the online shopping culture. Therefore, Ecommerce platform stores must be able to provide customers with product browsing, ordering and payment processing capabilities. With the integration between ERP systems and eCommerce platforms, businesses can provide real-time data into their inventory availability right on the customer shopping platform. Users can manage order fulfillment business workflows/processes, check/update inventory data or even manage the fulfillment/shipping procedures with an E-commerce-ERP integration.
Some common E-Commerce – ERP integrations are:
Shopify - Netsuite
BigCommerce – NetSuite
Amazon - Netsuite
Magento - Netsuite
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3. ERP - ERP INTEGRATION
Companies that undergo acquisitions or mergers may use multiple ERP systems to handle the operations of the multi-facility business. Sometimes ERP systems also differ from department to department, making integration more necessary. With an ERP-to-ERP integration, users get access to the consistent product, company and customer data that wouldn’t be available in the ERP systems if they aren’t integrated. The two-tier ERP model powered by NetSuite allows you to preserve your initial ERP investment by integrating it with NetSuite.
Some common ERP – ERP integrations are:
Microsoft Dynamics 365 - Netsuite
Workday – NetSuite
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4. Customer Service - ERP INTEGRATION
A robust and excellent customer service approach concretes customer experience, loyalty, reduces churn rate, reduces human error and helps to respond to customer queries in a timely manner. This customer service software is often called IT Service Management (ITSM) and is responsible for the management of customer demands/requests as they come in. For field service, these software’s manage warranty, contract terms, returns, repairs, maintenance, etc. To adhere to optimal customer service standards, it is always recommended for a software integration between your ERP system and customer service software.
Some common Customer Service – ERP integrations are:
Jira - Netsuite
Zendesk – NetSuite
Salesforce Service Cloud – NetSuite
Cherwell – NetSuite
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5. WMS - ERP INTEGRATION
A warehouse management system is designed and implemented to handle complex warehouses and their inventory management operations. Since a WMS system is not natively present in an enterprise resource planning software, chances are your inventory team may want to continue using your current WMS system while integrating it with your ERP system via an Integration platform or license the WMS module of your new ERP system. Whatever the case, the desired outcome of a WMS and ERP integration is to obtain a streamlined work process across the sales, inventory, customer service, finance (accounts payable, accounts receivables) and operations departments. Not only does this help you to recognize bottlenecks but also provides real-time visibility across the company
Some common WMS – ERP integrations are:
ShipHero - Netsuite
Visco – NetSuite
Clear Spider – NetSuite
Skyvault – NetSuite
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What are the most common ERP integration methods?
There are ERP integration methods available to perform your required integration
1. Using a dedicated IPaaS (Integration Platform as a Service)
ERP Buddies team has wide experience in every type of NetSuite integration. Our powerful connectors help create a streamlined data transfer across the entire organization. With NetSuite, you can also integrate all of your legacy systems like Fieldwire, Procore, Autodesk Construction Cloud and more for perfect management of multiple construction projects.
2. Using an ESB (Enterprise Service Bus)
This method is a bit out of date as it uses an on-premise solution to connect with your system using connectors and adapters to establish communication.
3. Using Point-to-Point integration methodology
As the name suggests, a point-to-point integration method directly connects 2 software’s such as your ERP and CRM system for instance. This type of integration requires more effort for both its completion and maintenance as these software’s are directly connected without any middleware.
Key Benefits of ERP integration.
- Added ERP software functionality which is not natively available.
- Streamlined transfer of business data, reports, and information with accurate real-time data reporting.
- Automation of manual processes such as data entry etc.
- Reduction in human error leading to time and money savings for the company!
- Increased system security as there is single login across all softwares.
It is also important to know that some of these integrations can be carried out with an integration platform such as DellBoomi, Mulesoft, Celigo etc. • Streamlined transfer of business data, reports, and information with accurate real-time data reporting.
What are some common ERP integration challenges?
- Choosing the wrong IPaaS, software vendor or 3rd party add on that fails to provide proper integration.
- Choosing an inexperienced partner for ERP integration. Make sure to request a sample of case studies to gauge the effectiveness of the Partner.
- Lack of resources, poor customer service, customer support and guides
- Improper security measures that may lead to fraud, security risks, poor control etc.
Always choose a reputed partner for your ERP Integration needs who can provide multiple case studies to showcase their expertise.
Why choose erp buddies for your ERP integration?
ERP Buddies is a North American NetSuite Cloud ERP Solution Provider (Software Vendor) with diverse experience in implementing ERP systems for multiple companies across wide industry verticals with a true cloud solution.
With offices in the U.S, Canada (North America), Philippines, India (Asia) and UK, Spain (Europe), our experts are accessible globally and make it their priority to create a smooth and positive experience for clients. Our experts assist clients throughout the entire implementation process, with on-site support and consultation, along with additional assistance in customizing your system functionality to guarantee it meets your business needs.
