Microsoft Dynamics 365 (MS Dynamics 365) is a diverse solution that spans many sectors. In short, Dynamics 365 is an extensive list of business applications that can be implemented to gather actionable insights and to streamline an entire business organization.

Explaining MS Dynamics 365

MS dynamics 365 includes both Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM). However, it is important to note that Dynamics 365 contains 12+ business applications and add-ons that address every concern of the business regarding entire ERP and CRM functionalities. This creates a system that is a single source of truth for the entire company.

Businesses don’t need to license every application, but rather they can license the ones that bring value to the business operations. MS Dynamics 365 has been created with the end-user in mind which leads to limitless flexibility and system scalability.

Because of this approach, Microsoft Dynamics 365 (D365) can easily fit into every type of business, no matter its size, maturity, and subsidiaries. However, it is important to understand what MS Dynamics truly consists of.

Below, we will be providing a detailed explanation regarding MS Dynamics 365 products such as ERP, CRM, D365 etc. to help you make an informed decision.

What are Microsoft Dynamics 365 ERP solutions?

Microsoft Dynamics 365 ERP solution focuses largely on the Manufacturing, Distribution and Accounting processes of a company, but they also provide a blank canvas to create custom processes and more! These customizations are will not only improve your business efficiency but will also provide a robust foundation for company growth.

Microsoft Dynamics 365 ERP provides 2 Enterprise Resource Planning solutions based on the size and functionality of your business.

Dynamics 365 Business central solution is mostly recommended for small and medium-sized businesses. An amazing aspect of the Dynamics 365 Business Central solution is that it remains scalable from day one. So as your business grows, your ERP system grows with you.

Dynamics 365 for Finance and Operations is best suited for large and enterprise-level businesses with a bigger employee workforce or for businesses that handle complex levels of supply chains/manufacturing operations, subsidiaries in multiple locations, transact in multiple currencies, and so on.

It is important to note that there are some considerations that must be looked upon before selecting MS Dynamics 365 for Finance and Operations solutions. Microsoft licenses this solution with 2 different apps (applications)

  • Dynamics 365 Finance

This solution includes financial business management capabilities such as budgeting, project management, accounting, financial management, and more. This solution is best suited for large-scale businesses/ international companies with a larger workforce or complex processes.

  • Dynamics 365 Supply Chain Management

This solution contains functionalities that provide efficient management of manufacturing, engineering, distribution, warehousing, inventory management, and supply chain operations. Dynamics 365 Supply Chain Management solution truly exceeds expectations for businesses that operate complex levels of inventories, warehouses, and those that deal with discrete and process manufacturing.

What about Microsoft Dynamics GP?

Microsoft Dynamics GP is a powerful Microsoft ERP solution that is still being used by many businesses and corporations. However, many businesses that operate on Microsoft GP are currently considering transitioning fully into Dynamics 365 either Dynamics 365 Business Central OR Dynamics 365 Finance and Operations.

We understand that this transition can feel daunting, however, ERP Buddies can help your business with this complete transition.

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What are Microsoft Dynamics 365 CRM solutions?

Microsoft Dynamics 365 CRM provides an end-to-end CRM solution for businesses looking to streamline their entire CRM business processes. Microsoft provides 5 unique applications (apps) to manage the CRM activities such as customer retention, customer support, identifying cross-sell/upsell opportunities, commission tracking and more. Let’s dive into the 5 unique applications (apps) that can be used to get a unified view of your CRM processes.

Closing Remarks - Microsoft Dynamics 365 CRM solutions

It is important to note that users can leverage any combination of these apps along with integration with your ERP system and other Microsoft Office 365 apps to get a complete view of the business.

If you’re unsure about which Microsoft Dynamics 365 CRM solutions are best for you, do not hesitate to contact us and our experts will walk you through the process, so you make the best decision.

What are some other Microsoft Dynamics 365 business applications or offerings?

As the name suggests Dynamics 365 Human Resources helps businesses to simplify their human resources activities such as compensation management, benefits management, time-off management, and more. Employees can always log in through their self-serve portals to get access to HR information, files, etc.

This is Dynamics 365 offering for e-commerce management that interconnects back-end operations, in-store, POS, and other channels that’s the business operates in. This interconnect provides your customers with a complete omnichannel experience.

Microsoft Dynamics 365 Mixed Reality contains 4 different offers to cater to the unique needs of every business.

  • Dynamics 365 Remote Assist - for better remote collaboration
  • Dynamics 365 Layout - to share or visualize holograms or VR of floor plans, new concepts etc.
  • Dynamics 365 Guides - for improved training and performance.
  • Dynamics 365 Product Visualize - particularly helpful for sales representatives to showcase 3D renderings of products/items in their own factory/warehouse environment.

Dynamics 365 AI includes many smart application add-ons for Dynamics 365 CRM to improve their reporting capabilities for gaining better insights, improved business agility, and more.

Some add-ons include –

  • Dynamics 365 Sales Insights 
  • Dynamics 365 Customer Insights 
  • Dynamics 365 Customer Service Insights 

It is important to note that Microsoft Azure Cloud and Power Platform also contain several other Microsoft AI functionalities.

Why Implement Microsoft Dynamics 365 with an ERP implementation partner?

Microsoft Dynamics suite of applications is constantly evolving in terms of new features, enhancements, security features etc. These product evolutions keep the system ready for the future.

It is also important to note that since these business applications interconnect your entire business, it’s always advised to choose an ERP implementation partner, like ERP Buddies who can provide guidance into which apps fit perfectly into the business and its future goals.

An ERP implementation partner will also help your business to set up the MS Dynamics 365 eco-system. Moreover, an implementation partner will also provide constant support to ensure your business is always running on the latest software as MS Dynamics 365 keeps evolving.

There have been countless times where ERP Buddies Inc. has been asked to step in to bring a project that was blown off-course.  Therefore, as a decision-maker it becomes your responsibility to choose a valid ERP implementation partner as they will be responsible for the most crucial work of the implementation project which is:

  • Business assessment
  • Selecting the best apps for the business
  • Data Migration
  • ERP implementation
  • User Acceptance and Training
  • Post-implementation Support  
Checkout MS Dynamics 365 FAQs

Microsoft Dynamics 365: Common Data Service Model – Explained

Most ERPs still operate with complicated databases which makes their ERP implementation and maintenance a complex task. This leads to broken integrations which cause errors or in some instances they simply do not function at all.

However, D365 does not operate on this outdated model. Instead, MS Dynamics 365 and its range of applications operate on a “Common Data Service Model”. In simple terms, it ensures applications that are built and are being used by one company can be used by another without complications. Not only does this lower costs, but it also aids in improving company efficiency.

Benefits of MS D365: Common Data Service Model

The common data service model becomes a reliable aspect of D365. Due to this standardization Developers, Consultants and Customers can stay worry free. Any application that is found on the Microsoft AppSource can be easily integrated into your MS D365 environment without an issue.

Some common integrations are:

  • Microsoft Office 365
  • Power BI
  • Microsoft Power Automate
  • The Internet of Things
  • Cortana intelligence
  • CRM

Microsoft Dynamics 365 is built for the cloud and on-premises

Microsoft Dynamics realizes the importance of running a business on the cloud, therefore all of Microsoft Dynamics 365 products can be operated seamlessly on the cloud. As Dynamics 365 also operates on the common data model, it becomes convenient to deploy customizations and optimizations within the system and its family of other applications that are in use.

However, it is important to note that an MS D365 cloud implementation decreases costs (as everything operates on a single system), increases system security (role-based access, 2-Factor Authentication, etc.), and provides a foundation for employees, allowing them to work from any time, anywhere.

Please note: Microsoft Dynamics does provide an on-premise version of its system and its applications, especially for companies that have to deal with special regulatory requirements or simply operate in huge warehouses that lack good internet connectivity, or simply if they want an on-premise solution.

Which industries can benefit from a Microsoft D365 on-premise solution?

  • Manufacturing
  • Distribution
  • Construction
  • Healthcare etc.

MS Dynamics 365 historical solutions

Microsoft Dynamics 365 applications have been previously built using Microsoft ERP and CRM offerings. However, they have undergone tremendous changes since their inception. So, there’s a chance that your business may be operating on an older MS Dynamics solution with a different

(original) name. However, at ERP Buddies we like to urge businesses to transition into full-fledged MS Dynamics solutions that consist of all the modern functionalities as sooner or later a transition will be needed.

Here’s a list of Microsoft Dynamics older solutions

The precursor to Dynamics 365 Business Central. Companies that currently operate on Dynamics NAV will soon have to transition to Business Central for optimal performance. Navision is a historical version and name of Dynamics NAV which is still being used by few companies. A transition for the same will be needed as well.

The previous (older) version of Dynamics 365 Finance and Operations is Dynamics AX. As mentioned before, companies that currently operate on Dynamics AX will soon have to transition to D365 Finance and Operations.

Axapta is a historical version and name of Dynamics AX which is still being used by few companies. A transition for the same will also be needed.

Dynamics 365 Customer Engagement is a historical term for the CRM applications that were being used back in the day to improve customer relations. However, it is important to note that this terminology is still being used for companies that operate an on-premise version of this system.

An older version that fulfilled the need of a CRM application.

A previous version of Dynamics 365 that included both CRM and ERP functionalities, best suited for small and mid-size companies.

A similar version of Dynamics 365 Business edition but with additional functions/modifications to handle the complex requirements of huge enterprises.

An older version of Dynamics 365 Human Resources

An older version of Dynamics 365 Commerce

Checkout MS Dynamics 365 FAQs

Why choose ERP Buddies for your MS D365 implementation?

ERP Buddies is a North American Official Microsoft Dynamics 365 implementation partner with diverse experience in ERP implementations for a wide array of industries.

With offices in the U.S, Canada, Europe, India, and the Philippines, our experts are accessible globally and make it their priority to create a smooth and positive experience for clients. Our experts assist clients throughout the entire implementation process, with on-site support and consultation, along with additional assistance in customizing your system to guarantee it meets your business needs.

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