Microsoft Dynamics 365 Commerce is a comprehensive end-to-end omnichannel solution that unifies back-office, in-store, callcenter, and digital experiences. It allows businesses to streamline their operations and provides a flexible and intelligent omnichannel experience to customers across all channels.
Dynamics 365 Commerce is licensed per user and provides retailers with a comprehensive solution for managing their operations, connecting employees with data, and offering exceptional shopping experiences. With Dynamics 365 Commerce, retailers can unify the customer shopping experience by bringing in-store, back office, and call center functionality together in one end-to-end platform. E-commerce can also be added as an option. The platform eases integration to emerging channels through an API-driven, headless commerce engine, allowing retailers to adapt quickly to new social media platforms or other emerging channels.
Intelligent forecasting and product recommendations enable retailers to improve in-store and e-commerce profitability, drive intelligent business insights to optimize strategy and cost, and accelerate buying behavior through customer experiences that are unified and consistent across buying channels. When you license Commerce, you automatically become entitled to the Fraud Protection capabilities and transaction capacities. Additionally, you can purchase additional capacity licenses for Fraud Protection. Commerce user roles include Full user licenses for employees at the headquarters and central operations of a retail organization. Employees in retail stores can use either the Operations – Device license or the Operations – Activity license, depending on the scenario and their precise roles or point-of-sale devices.
It is important to review Commerce administer roles and refer to the Product Terms for minimum purchase requirements when selecting user licenses for Dynamics 365 Commerce. Dynamics 365 Commerce offers a flexible licensing structure that allows retailers to tailor their licenses to their specific needs. By using Commerce, retailers can streamline their operations, provide exceptional shopping experiences, and drive intelligent business insights.
Dynamics 365 Commerce is a comprehensive platform that offers a wide range of features and benefits for retailers. One of the key features of Dynamics 365 Commerce is its architecture, which provides a number of benefits:
In addition to its architecture, Dynamics 365 Commerce also offers a number of other features:
In conclusion, Microsoft Dynamics 365 Commerce provides businesses with a comprehensive omnichannel solution that enables them to streamline their operations, build customer loyalty, and provide a flexible and intelligent omnichannel experience to customers. The platform uses AI in the cloud to drive optimized back-office operations and provides businesses with a choice between the Store Commerce app and Store Commerce for web. With its powerful features and benefits, Dynamics 365 Commerce helps retailers manage their operations, connect employees with data, and offer exceptional shopping experiences.
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