• Microsoft Dynamics 365 operates on the cloud which is a more desirable approach for modern ERPs. Most companies prefer a cloud-based solution as it offers real-time tracking of data, project updates, status, reports and more. A cloud solution such as MS Dynamics streamlines the entire business whilst keeping all company data at the center, secure with its high-tech security.
  • However, Microsoft Dynamics 365 does offer an on-premise solution as well. This is crucial for companies operating huge warehouses with poor internet connectivity or simply if they want to keep all the data on-site. Microsoft Dynamics would keep your data secure in the cloud but with an on-site system, you can continue working without an internet connection.
  • The Common Data Model allows all the Microsoft Applications and other applications that use a standard API to be fully integrable with MS Dynamics 365. Thus making MSD 365 solutions fully integrable at all times.
  • In simple terms, it ensures applications that are built and are being used by one company can be used by another without complications. Not only does these lower costs, but it also aids in improving company efficiency as the software reduces the issues such as broken integrations etc.

MS Dynamics 365 is sold in 2 major versions.

  1. MS Dynamics 365 Business edition
    This solution is meant for small and medium-sized businesses (enterprises)
  1. MS Dynamics 365 Enterprise Edition
    This solution is meant for large-scale enterprises with complex requirements.

 Not really, but most companies use a combination of both.

Power Apps are a part of Microsoft’s offering of low code/no-code solutions meant for power users and citizen developers. It is still important to note that Power Apps are part of the Microsoft Power platform and can be a great way to “do more” within your Dynamics 365 business solution.

Power BI is a member of the Microsoft Power Platform. It can be purchased additionally to Dynamics 365. One important reason why companies choose Power BI is mainly for its highly accessible visualizations and robust data controls of your Dynamics 365 applications.

When the CRM and ERP modules from Microsoft Dynamics 365 are integrated, users benefit from streamlined operations and better interconnectivity. Departments work in synergy with one another, and your team gets access to complete customer data, transactions, behaviours, records and more. This may also include information regarding customer orders, shipping, inventory status etc. On top of that, these integrations also provide robust analytical tools to make data-driven decisions. The modules that you choose can also be integrated with other Microsoft Business Applications.

Some instances of integrations may include – Outlook, MS Office, Azure etc.

At the core, MS Dynamics 365 is a combination of both MS Dynamics CRM (Customer Relationship Management) & ERP (Enterprise Resource Planning) but it is important to note that these solutions are both sold individually, based on your need.

The CRM modules handle the Customer Relationship Management aspect and the ERP modules handle the Enterprise Resource Planning processes of the company.

These software’s work best when they are interconnected with each other.

Microsoft Dynamics 365 offers 5 different applications within their CRM functionality that will help your Sales and Marketing team become more efficient. Users can use the CRM functionality to make sales, customer retention, initiate/dispatch customer support, track customer queries and more.

Below are the 5 Microsoft Dynamics 365 CRM applications.

  • Dynamics 365 Sales
  • Dynamics 365 Marketing
  • Dynamics 365 Customer Service
  • Dynamics 365 Field Service
  • Dynamics 365 Project Service Automation

Click here to learn more about MS Dynamics CRM applications

Microsoft Dynamics 365 is a business management system comprising a wide range of ERP and CRM functionalities.

With Dynamics 365 businesses can streamline all their departments, interconnecting their company data, teams, departments and more.

Applications such as Office 365, Azure, LinkedIn, CRM etc. can all be integrated for streamlined operations. As MS Dynamics 365 operates on the cloud, companies can now allow their employees to work remotely while keeping all their company data safe and secure.

Another major use of MS Dynamics is its ability to provide detailed reporting with the use of built-in AI. This helps decision-makers to make data-driven decisions.

MS Dynamics 365 is also fully customizable which means businesses can create unique work processes that are specific to their business. What this means is that with MS Dynamics 365, you get a system that works for you and not the other way around.

MS Dynamics pricing is much more competitive when compared to its competitors. MS Dynamics 365 comes with bundle and role-based licensing which are the most common pricing features for D365.

It is always important to note that the exact pricing for MS Dynamics 365 will always depend on the modules that are selected.

Dynamics AX 2012 is a full-fledged ERP system that is used to manage the multiple operations of a business. Operations may include such as Warehousing, Financing, Payroll etc.

Dynamics CRM deals with the management of sales, marketing, and customer relation operations through its wide array of CRM modules.

It is important to note that Dynamics AX is mainly a desktop application with some mobile and web capabilities, whereas Dynamics 365 is a cloud-based system.

Contact us for more information on MS Dynamics 365!