NetSuite customer relationship management (CRM) enables your businesses to achieve a unified perspective, and consolidate prospects, customers, partners, and vendors to empower sales, marketing, and support teams with real-time data, enabling exceptional customer experiences and sales growth. 

By integrating NetSuite CRM, you can create a unified view of your prospects, customers, partners, and vendors, providing a comprehensive understanding of your entire business ecosystem. This data consolidation enables sales, marketing, and support teams to access real-time information, empowering them to deliver exceptional customer experiences. With a complete and up-to-date picture of each customer, teams can personalize interactions, anticipate needs, and provide timely support, fostering strong relationships and customer loyalty. Additionally, having instant access to consolidated data allows sales and marketing teams to identify cross-selling and upselling opportunities, target their efforts more effectively, and drive sales growth. The power of this CRM integration lies in its ability to provide a centralized hub for data, enabling seamless collaboration and allowing businesses to maximize their ROI through improved customer experiences and increased sales success.

What is NetSuite CRM?

NetSuite CRM is a comprehensive Customer Relationship Management solution offered by NetSuite, designed to assist businesses in effectively managing their interactions with customers, partners, and suppliers. By consolidating various capabilities, such as sales force automation, customer service management, marketing automation, quote management, commission tracking, and sales forecasting, NetSuite CRM provides a unified platform for seamless information flow throughout the entire customer lifecycle. From lead generation to opportunity management, order processing, fulfillment, renewals, upselling, cross-selling, and support, it enables businesses to streamline and optimize their customer relationships at every stage.

Benefits of NetSuite CRM:

Delivering Engaging and Relevant Experiences: 

By leveraging a unified view of customer preferences, transactions, and interactions, sales, marketing, and support teams can provide consistent and personalized experiences across all customer touchpoints. NetSuite CRM enables businesses to enhance the shopping experience by seamlessly integrating with commerce systems, ensuring a seamless and cohesive customer journey.

Empower Sales Performance with Real-Time Access: 

Provide sales teams real-time access to prospect, customer, and order records, equipping them with the necessary information to drive successful sales outcomes. By streamlining these processes, NetSuite CRM significantly enhances sales performance, enabling teams to achieve greater efficiency, accuracy, and success in their sales efforts.

Deliver Exceptional Customer Service: 

Enable all customer-facing teams, including sales, support, and service, to have real-time access to updated customer data.NetSuite CRM’s 360-degree customer view empowers service and support representatives with enhanced visibility into customer issues, ensuring they can provide a consistent and personalized service experience across multiple touchpoints. By leveraging this comprehensive customer view, businesses can elevate customer service standards and foster long-lasting customer satisfaction.

Sales Force Automation (SFA):

Equip your sales organization with a comprehensive suite of integrated sales processes that streamline every stage of the customer journey. NetSuite CRM’s Sales Force Automation (SFA) solution empowers your sales teams with end-to-end visibility and control, from managing opportunities and upselling to quote creation, sales forecasting, order fulfillment, and commission tracking.

Restructure Marketing Campaigns with Automation: 

Simplify the process of targeting, building, executing, and measuring the success of marketing campaigns with NetSuite CRM’s marketing automation capabilities. This eliminates the complexity of lead qualification and conversion by automating the tracking and measuring of a prospect’s activity. This feature of NetSuite ERP enables businesses to identify when a lead meets specific buyer-readiness conditions and automatically pass it to the sales team as soon as it meets predefined criteria, ensuring efficient lead management and timely follow-up.

Efficient Customer Service Management: 

Streamline case management processes by creating automated workflows that allow customers to submit cases online, review the status, and engage in follow-up communications. NetSuite CRM facilitates this seamless customer service experience, providing an online knowledge base that empowers customers to access the information they need and find answers to their inquiries. By automating case management and offering self-service options, businesses can enhance customer satisfaction and improve the overall efficiency of their customer service operations.

Optimize Partner Relationship Management: 

Facilitate real-time information exchange between your business and partners with NetSuite ERP. Retain complete control over all partner-focused sales and marketing processes, encompassing joint marketing campaigns, lead management, sales forecasting, pipeline management, order processing, and partner commissions and royalties. By leveraging NetSuite CRM, businesses can streamline partner relationship management, foster collaboration, and drive mutual success by ensuring efficient communication, transparent processes, and accurate partner-related activities and outcomes tracking.

Enhanced Mobility: 

Access and update critical customer and sales data directly from your tablet or mobile device with NetSuite CRM. Users can conveniently manage their daily activities, including viewing calendar reminders, logging call notes, creating quotes, and submitting time sheets and expenses. The mobile functionality also allows for easy attachment of receipts through snap-and-attach capabilities. With NetSuite CRM’s mobile capabilities, businesses can empower their teams to stay productive and responsive while on the go, ensuring seamless access to important information and facilitating efficient workflows.

Comprehensive Reporting and Analytics: 

NetSuite CRM provides built-in reporting, real-time analytics, and role-based dashboards that empower sales, marketing, and service teams to monitor and evaluate their performance continually. With personalized reporting, sales teams can track progress toward goals, compare achievements against quotas, and analyze the sales pipeline by stage. Customer service teams can measure case trends and gauge client satisfaction, while marketing teams can examine acquisition, engagement, and conversion metrics for individual campaigns. By leveraging the reporting and analytics capabilities of NetSuite CRM, businesses can make data-driven decisions, identify areas for improvement, and optimize their sales, marketing, and service strategies for greater success.

NetSuite CRM Benefits:

Unified Data Source: 

Gain a comprehensive view of customers across all channels, including online, in-store, and phone interactions. This single data source provides complete visibility into transactions and interactions, enabling a holistic understanding of customer behavior.

Enhanced Sales Performance: 

Achieve improved sales performance with NetSuite CRM. Gain visibility into the sales pipeline and forecasts, streamlining the entire sales process from quote-to-order, cash, and fulfillment. The unified solution optimizes efficiency and enables sales teams to achieve their targets effectively.

Efficient Campaign Management: 

Streamline marketing campaign execution across multiple channels with NetSuite CRM. Effectively plan, execute, and track campaigns to drive engagement and maximize marketing ROI. Consolidating campaign management simplifies the process and enhances efficiency.

Improved Customer Satisfaction: 

Access customer information anytime, anywhere with NetSuite CRM, empowering support teams to provide exceptional service. The ability to retrieve relevant customer details on-demand drives customer satisfaction and retention, fostering stronger relationships.

Challenges Addressed by NetSuite CRM:

Data Fragmentation: 

NetSuite CRM resolves the challenge of scattered data sources by providing a centralized repository for customer, product, pricing, discount, tax, and other essential data. This consolidation improves employee efficiency and collaboration by enabling easy access to accurate and up-to-date information.

Limited Visibility into Lead and Sales Activity: 

NetSuite CRM offers comprehensive insights into lead, prospect, and customer activity, providing valuable information for sales, marketing, and service teams. By gaining full visibility into these activities, businesses can make informed decisions, optimize their strategies, and improve overall performance.

Lack of Alignment between Marketing Campaigns and Sales:

NetSuite CRM bridges the gap between marketing campaigns and the sales funnel by attributing qualified leads and sales to specific marketing initiatives. This alignment ensures a cohesive approach, allowing businesses to track the effectiveness of their campaigns and optimize marketing and sales collaboration.

Sales Commission Management: 

NetSuite CRM automates the management of sales and partner quotas and the processing of commissions and referral bonuses. Businesses can streamline end-of-month or end-of-quarter operations by automating these processes, ensuring accurate and efficient commission management.

Pricing for NetSuite CRM:

NetSuite CRM offers flexible pricing options for companies of all sizes, whether pre-revenue start-ups or fast-growing enterprises. There are a few key factors to consider when considering the NetSuite cost.

Users subscribe to NetSuite CRM through an annual license fee consisting of three main components:

The core platform, optional modules, and the number of users. Additionally, there is a one-time implementation fee for the initial setup of the software. As your business expands, you have the flexibility to activate new modules and add users, thanks to the scalability of cloud-based software.

It’s important to note that NetSuite CRM is part of the overall NetSuite platform. Each employee needing access to NetSuite CRM will need their user license.

By leveraging NetSuite CRM, businesses can benefit from a comprehensive customer relationship management solution while tailoring the pricing structure to suit their needs and growth trajectory.

NetSuite CRM offers the benefits of a unified data source, improved sales performance, effective campaign management, and increased customer satisfaction. By leveraging these advantages, businesses can gain a competitive edge and drive growth by better understanding their customers, optimizing sales processes, executing successful marketing campaigns, and delivering exceptional customer experiences. Contact your NetSuite partner today to get the pricing of your NetSuite CRM.