MS dynamics 365 includes both Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM). However, it is important to note that Dynamics 365 contains 12+ business applications and add-ons that address every concern of the business regarding entire ERP and CRM functionalities. This creates a system that is a single source of truth for the entire company.
Businesses don’t need to license every application, but rather they can license the ones that bring value to the business operations. MS Dynamics 365 has been created with the end-user in mind which leads to limitless flexibility and system scalability.
Because of this approach, Microsoft Dynamics 365 (D365) can easily fit into every type of business, no matter its size, maturity, and subsidiaries. However, it is important to understand what MS Dynamics truly consists of.
Below, we will be providing a detailed explanation regarding MS Dynamics 365 products such as ERP, CRM, D365 etc. to help you make an informed decision.
Microsoft Dynamics 365 ERP solution focuses largely on the Manufacturing, Distribution and Accounting processes of a company, but they also provide a blank canvas to create custom processes and more! These customizations are will not only improve your business efficiency but will also provide a robust foundation for company growth.
Microsoft Dynamics 365 ERP provides 2 Enterprise Resource Planning solutions based on the size and functionality of your business.
Dynamics 365 for Finance and Operations is best suited for large and enterprise-level businesses with a bigger employee workforce or for businesses that handle complex levels of supply chains/manufacturing operations, subsidiaries in multiple locations, transact in multiple currencies, and so on.
It is important to note that there are some considerations that must be looked upon before selecting MS Dynamics 365 for Finance and Operations solutions. Microsoft licenses this solution with 2 different apps (applications)
Microsoft Dynamics GP is a powerful Microsoft ERP solution that is still being used by many businesses and corporations. However, many businesses that operate on Microsoft GP are currently considering transitioning fully into Dynamics 365 either Dynamics 365 Business Central OR Dynamics 365 Finance and Operations.
We understand that this transition can feel daunting, however, ERP Buddies can help your business with this complete transition.
Microsoft Dynamics 365 Sales is one of the most demanded apps when it comes to CRM. It provides a unified view of your business from accounting, inventory, and fulfillment POV, along with a detailed breakdown of every interaction your company has with prospects and customers. This helps your customer service teams to analyze and prepare forecasts for the next interaction.
Concrete your marketing efforts with Dynamics 365 Marketing. Overlook marketing campaigns, track performance, capture leads and generate reports that point towards the next action that must be taken.
Give your customer service team access to efficiently track customer complaints, returns, warranty claims, Service Level Agreements (SLA) and more. You can also customize your customer service processes to make it more fitting for your business.
This application is perfectly suited for Professional Service Businesses that deal with fixed/changing pricing or deal with complex amounts of employee time and materials tracking for project costing. Some capabilities of Dynamics 365 Project Service Automation include resources scheduling, expense/receipt submission, time entry etc. Some examples of businesses that can benefit are Engineering / Consultation Companies and more.
This application is perfectly suited for businesses that deal with operations on-site (on-field). Any business that deals with on-site work can benefit from Dynamics 365 Field Service application. Some instances include – Construction companies, HVAC companies and more.
Netsuite | Epicore | SAP | |
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Most ERPs still operate with complicated databases which makes their ERP implementation and maintenance a complex task. This leads to broken integrations which cause errors or in some instances they simply do not function at all.
However, D365 does not operate on this outdated model. Instead, MS Dynamics 365 and its range of applications operate on a “Common Data Service Model”. In simple terms, it ensures applications that are built and are being used by one company can be used by another without complications. Not only does this lower costs, but it also aids in improving company efficiency.
Microsoft Dynamics realizes the importance of running a business on the cloud, therefore all of Microsoft Dynamics 365 products can be operated seamlessly on the cloud. As Dynamics 365 also operates on the common data model, it becomes convenient to deploy customizations and optimizations within the system and its family of other applications that are in use.
However, it is important to note that an MS D365 cloud implementation decreases costs (as everything operates on a single system), increases system security (role-based access, 2-Factor Authentication, etc.), and provides a foundation for employees, allowing them to work from any time, anywhere.
Please note: Microsoft Dynamics does provide an on-premise version of its system and its applications, especially for companies that have to deal with special regulatory requirements or simply operate in huge warehouses that lack good internet connectivity, or simply if they want an on-premise solution.
ERP Buddies is a North American NetSuite Cloud ERP Solution Provider (Software Vendor) with diverse experience in implementing ERP systems for multiple companies across wide industry verticals with a true cloud solution.
With offices in the U.S, Canada (North America), Philippines, India (Asia) and UK, Spain (Europe), our experts are accessible globally and make it their priority to create a smooth and positive experience for clients. Our experts assist clients throughout the entire implementation process, with on-site support and consultation, along with additional assistance in customizing your system functionality to guarantee it meets your business needs.