microsoft dynamics

Dynamics 365 is an extensive list of business applications that can be implemented to gather actionable insights and to streamline an entire business organization.

what is Microsoft Dynamics 365

MS dynamics 365 includes both Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM). However, it is important to note that Dynamics 365 contains 12+ business applications and add-ons that address every concern of the business regarding entire ERP and CRM functionalities. This creates a system that is a single source of truth for the entire company.

Businesses don’t need to license every application, but rather they can license the ones that bring value to the business operations. MS Dynamics 365 has been created with the end-user in mind which leads to limitless flexibility and system scalability.

Because of this approach, Microsoft Dynamics 365 (D365) can easily fit into every type of business, no matter its size, maturity, and subsidiaries. However, it is important to understand what MS Dynamics truly consists of.

Below, we will be providing a detailed explanation regarding MS Dynamics 365 products such as ERP, CRM, D365 etc. to help you make an informed decision.

What are Microsoft Dynamics 365 ERP solutions?

Microsoft Dynamics 365 ERP solution focuses largely on the Manufacturing, Distribution and Accounting processes of a company, but they also provide a blank canvas to create custom processes and more! These customizations are will not only improve your business efficiency but will also provide a robust foundation for company growth.

Microsoft Dynamics 365 ERP provides 2 Enterprise Resource Planning solutions based on the size and functionality of your business.

Dynamics 365 Business Central

Dynamics 365 Business central solution is mostly recommended for small and medium-sized businesses. An amazing aspect of the Dynamics 365 Business Central solution is that it remains scalable from day one. So as your business grows, your ERP system grows with you.

Dynamics 365 Finance & Operations

Dynamics 365 for Finance and Operations is best suited for large and enterprise-level businesses with a bigger employee workforce or for businesses that handle complex levels of supply chains/manufacturing operations, subsidiaries in multiple locations, transact in multiple currencies, and so on.

It is important to note that there are some considerations that must be looked upon before selecting MS Dynamics 365 for Finance and Operations solutions. Microsoft licenses this solution with 2 different apps (applications).

Dynamics 365 Finance & Operations

This solution includes financial business management capabilities such as budgeting, project management, accounting, financial management, and more. This solution is best suited for large-scale businesses/ international companies with a larger workforce or complex processes.

Dynamics 365 Supply Chain Management

This solution contains functionalities that provide efficient management of manufacturing, engineering, distribution, warehousing, inventory management, and supply chain operations. Dynamics 365 Supply Chain Management solution truly exceeds expectations for businesses that operate complex levels of inventories, warehouses, and those that deal with discrete and process manufacturing.

What about Microsoft Dynamics GP?

Microsoft Dynamics GP is a powerful Microsoft ERP solution that is still being used by many businesses and corporations. However, many businesses that operate on Microsoft GP are currently considering transitioning fully into Dynamics 365 either Dynamics 365 Business Central OR Dynamics 365 Finance and Operations.

We understand that this transition can feel daunting, however, ERP Buddies can help your business with this complete transition.


What are Microsoft Dynamics 365 CRM solutions?

Microsoft Dynamics 365 CRM provides an end-to-end CRM solution for businesses looking to streamline their entire CRM business processes. Microsoft provides 5 unique applications (apps) to manage the CRM activities such as customer retention, customer support, identifying cross-sell/upsell opportunities, commission tracking and more. Let’s dive into the 5 unique applications (apps) that can be used to get a unified view of your CRM processes.

Dynamics 365 Sales

Microsoft Dynamics 365 Sales is one of the most demanded apps when it comes to CRM. It provides a unified view of your business from accounting, inventory, and fulfillment POV, along with a detailed breakdown of every interaction your company has with prospects and customers. This helps your customer service teams to analyze and prepare forecasts for the next interaction.

Dynamics 365 Marketing

Concrete your marketing efforts with Dynamics 365 Marketing. Overlook marketing campaigns, track performance, capture leads and generate reports that point towards the next action that must be taken.

Dynamics 365 Customer Service

Give your customer service team access to efficiently track customer complaints, returns, warranty claims, Service Level Agreements (SLA) and more. You can also customize your customer service processes to make it more fitting for your business.

Dynamics 365 Project Service Automation

This application is perfectly suited for Professional Service Businesses that deal with fixed/changing pricing or deal with complex amounts of employee time and materials tracking for project costing. Some capabilities of Dynamics 365 Project Service Automation include resources scheduling, expense/receipt submission, time entry etc. Some examples of businesses that can benefit are Engineering / Consultation Companies and more.

Dynamics 365 Field Service

This application is perfectly suited for businesses that deal with operations on-site (on-field). Any business that deals with on-site work can benefit from Dynamics 365 Field Service application. Some instances include – Construction companies, HVAC companies and more.

other Microsoft Dynamics 365 business applications

Dynamics 365 Human Resources

As the name suggests Dynamics 365 Human Resources helps businesses to simplify their human resources activities such as compensation management, benefits management, time-off management, and more. Employees can always log in through their self-serve portals to get access to HR information, files, etc.

Dynamics 365 Commerce

This is Dynamics 365 offering for e-commerce management that interconnects back-end operations, in-store, POS, and other channels that’s the business operates in. This interconnect provides your customers with a complete omnichannel experience.

Dynamics 365 Mixed Reality

Microsoft Dynamics 365 Mixed Reality contains 4 different offers to cater to the unique needs of every business.
  • Dynamics 365 Remote Assist – for better remote collaboration
  • Dynamics 365 Layout – to share or visualize holograms or VR of floor plans, new concepts etc.
  • Dynamics 365 Guides – for improved training and performance.
  • Dynamics 365 Product Visualize – particularly helpful for sales representatives to showcase 3D renderings of products/items in their own factory/warehouse environment.

Dynamics 365 AI

Dynamics 365 AI includes many smart application add-ons for Dynamics 365 CRM to improve their reporting capabilities for gaining better insights, improved business agility, and more. Some add-ons include –
  • Dynamics 365 Sales Insights
  • Dynamics 365 Customer Insights
  • Dynamics 365 Customer Service Insights
It is important to note that Microsoft Azure Cloud and Power Platform also contain several other Microsoft AI functionalities.

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Which industries can benefit from Microsoft Dynamics 365 on-premise solution

Netsuite Epicore SAP
professional services
Non-profits & government bodies

Why Implement Microsoft Dynamics 365 with an ERP implementation partner?

Microsoft Dynamics suite of applications is constantly evolving in terms of new features, enhancements, security features etc. These product evolutions keep the system ready for the future. It is also important to note that since these business applications interconnect your entire business, it’s always advised to choose an ERP implementation partner, like ERP Buddies who can provide guidance into which apps fit perfectly into the business and its future goals. An ERP implementation partner will also help your business to set up the MS Dynamics 365 eco-system. Moreover, an implementation partner will also provide constant support to ensure your business is always running on the latest software as MS Dynamics 365 keeps evolving. There have been countless times where ERP Buddies Inc. has been asked to step in to bring a project that was blown off-course. Therefore, as a decision-maker it becomes your responsibility to choose a valid ERP implementation partner as they will be responsible for the most crucial work of the implementation project which is:

Microsoft Dynamics 365 Common Data Service Model

Most ERPs still operate with complicated databases which makes their ERP implementation and maintenance a complex task. This leads to broken integrations which cause errors or in some instances they simply do not function at all.

However, D365 does not operate on this outdated model. Instead, MS Dynamics 365 and its range of applications operate on a “Common Data Service Model”. In simple terms, it ensures applications that are built and are being used by one company can be used by another without complications. Not only does this lower costs, but it also aids in improving company efficiency.

Common Benefits

The common data service model becomes a reliable aspect of D365. Due to this standardization Developers, Consultants and Customers can stay worry free. Any application that is found on the Microsoft AppSource can be easily integrated into your MS D365 environment without an issue.

Microsoft Dynamics 365 is built for cloud and on-premise

Microsoft Dynamics realizes the importance of running a business on the cloud, therefore all of Microsoft Dynamics 365 products can be operated seamlessly on the cloud. As Dynamics 365 also operates on the common data model, it becomes convenient to deploy customizations and optimizations within the system and its family of other applications that are in use.

However, it is important to note that an MS D365 cloud implementation decreases costs (as everything operates on a single system), increases system security (role-based access, 2-Factor Authentication, etc.), and provides a foundation for employees, allowing them to work from any time, anywhere.

Please note: Microsoft Dynamics does provide an on-premise version of its system and its applications, especially for companies that have to deal with special regulatory requirements or simply operate in huge warehouses that lack good internet connectivity, or simply if they want an on-premise solution.

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Why choose erp buddies for your microsoft dynamics implementation?

ERP Buddies is a North American NetSuite Cloud ERP Solution Provider (Software Vendor) with diverse experience in implementing ERP systems for multiple companies across wide industry verticals with a true cloud solution.

With offices in the U.S, Canada (North America), Philippines, India (Asia) and UK, Spain (Europe), our experts are accessible globally and make it their priority to create a smooth and positive experience for clients. Our experts assist clients throughout the entire implementation process, with on-site support and consultation, along with additional assistance in customizing your system functionality to guarantee it meets your business needs.